Topic: Customer Support

Customer support needs to be customer-centric! Five rules for customer support

You’ve had this experience… You buy a product from a local store. A few weeks later, it stops working. So you take it back to Jerome, the guy who sold it to you. Jerome was so attentive the day you bought it! He will certainly help you… But Jerome explains to you that he cannot do anything for you. In fact, you need to send your product to head office. Read More