Topic: Customer Service

Developers, follow these 10 steps to test your manufacturing code

Testing is an under-rated step on the journey to manufacturing excellence. It often lacks formal procedures. It can be rushed through when things get behind. Testing needs to be an integral component of your project plan, executed with respect. Thorough, disciplined testing delivers: Fewer go-live issues and corrections, not to mention issues in later use Greater operator uptake/use → higher ROI for the project Systems that best carry out the Read More

Prepare for the unthinkable – two steps to stop knowledge loss

Everyone has subject matter experts Every business has their subject matter experts (SME). These experts gain their knowledge through years of projects and assignments, through the succession of successes and failures we call experience. We lean on these experts to help us through tricky problems. And that leaning is a source of pride for the experts and a source of inspiration for their junior employees. But! It is an ancient, Read More