What We're Blogging About

After-hours support: long nights and a home-made amplifier

The best customer support listens to customers, works to understand root causes, prevents reoccurrence, and operates as a team to continuously improve.
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Why build a culture?

Two years ago at Factora, we started a new building. The building of culture. Of course, Factora already had a culture, just as your company does. But we made the decision to invest significant thought, time and money into formally articulating and shaping ours. Why? Before I answer that question, let me tell you a bit about how we got there. A topic whose time has come I’ve spent my Read More

Partnering with Automatech for a major customer success

As the world becomes more specialized, manufacturing consultants need to partner seamlessly to deliver new levels of integrated services. In this video, you’ll learn how Automatech (an industrial automation specialist) and Factora (systems integrator) joined forces to deliver a major customer success. This video was first presented at the LiveWorx conference in Boston, June of 2018.  

Old Stubborn versus Inexperienced Youth

At Factora, we hire on potential. Typically, right out of university. Why? Because we’ve found that it’s virtually the only way to develop the senior employees we need. This means that Factora team leaders regularly come into work on a Monday morning to find a fresh-faced, experience-free, keen-as-mustard new member on their team. How does it work out? Does it work out? Why or why not? Get out of the Read More

You are ready for Smart Manufacturing – you just don’t know it!

Almost anywhere on the planet, you can buy electronics or cars from China or Taiwan or Korea or Japan, fruits and vegetables from Latin America, or furniture from Italy. And if you work for a major manufacturer? Your products too may well be consumed around the globe. Container ships before computers Only a few decades ago, this globalization was surreal. The vast majority of goods had to be produced near Read More

Developers, follow these 10 steps to test your manufacturing code

Testing is an under-rated step on the journey to manufacturing excellence. It often lacks formal procedures. It can be rushed through when things get behind. Testing needs to be an integral component of your project plan, executed with respect. Thorough, disciplined testing delivers: Fewer go-live issues and corrections, not to mention issues in later use Greater operator uptake/use → higher ROI for the project Systems that best carry out the Read More

Secrets to a fruitful partnership

“Double our size.” That was the mission I was given when I joined Factora last year. I’m a big believer in a clear mandate, a great candidate, and a smart strategy. Lucky me, I had two out of three before I even started. The foundation of my smart strategy is partnerships. To be successful in growing through partners, you need to focus on just a few, and be all in: Read More