What We're Blogging About

After-hours support: long nights and a home-made amplifier

The best customer support listens to customers, works to understand root causes, prevents reoccurrence, and operates as a team to continuously improve.
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Why build a culture?

Two years ago at Factora, we started a new building. The building of culture. Of course, Factora already had a culture, just as your company does. But we made the decision to invest significant thought, time and money into formally articulating and shaping ours. Why? Before I answer that question, let me tell you a bit about how we got there. A topic whose time has come I’ve spent my Read More