What We're Blogging About

After-hours support: long nights and a home-made amplifier

The best customer support listens to customers, works to understand root causes, prevents reoccurrence, and operates as a team to continuously improve.
 Read more

Why build a culture?

Two years ago at Factora, we started a new building. The building of culture. Of course, Factora already had a culture, just as your company does. But we made the decision to invest significant thought, time and money into formally articulating and shaping ours. Why? Before I answer that question, let me tell you a bit about how we got there. A topic whose time has come I’ve spent my Read More

Partnering with Automatech for a major customer success

As the world becomes more specialized, manufacturing consultants need to partner seamlessly to deliver new levels of integrated services. In this video, you’ll learn how Automatech (an industrial automation specialist) and Factora (systems integrator) joined forces to deliver a major customer success. This video was first presented at the LiveWorx conference in Boston, June of 2018.  

Old Stubborn versus Inexperienced Youth

At Factora, we hire on potential. Typically, right out of university. Why? Because we’ve found that it’s virtually the only way to develop the senior employees we need. This means that Factora team leaders regularly come into work on a Monday morning to find a fresh-faced, experience-free, keen-as-mustard new member on their team. How does it work out? Does it work out? Why or why not? Get out of the Read More